Steps to Resolve HEC Scholarship Exam Issues - 2025

The HECScholarship Exam is an important opportunity for students, but technical issues can sometimes prevent you from accessing the exam portal. If you're having trouble opening the link (example link) http://20.198.218.35:8080/jw/web/userview/ETC_CBT/rough/_/Authentication, this detailed guide will help you troubleshoot and resolve the problem step by step.

 

Step 1: Verify the Link

Check for Typos:

• Ensure you have the exact link as provided by HEC. For example:http://20.198.218.35:8080/jw/web/userview/ETC_CBT/rough/_/Authentication
• Double-check that there are no spaces or errors when entering the URL into your browser.

Try the Base Link:

• If the full link doesn’t work, test the base link to see if the server is reachable:http://20.198.218.35:8080/

Step 2: Check Your Internet Connection

Test Internet Stability:

• Open other websites, such as Google or YouTube, to ensure your internet connection is working.
• If your connection is slow or unstable, restart your router or switch to a different network.

Use a Mobile Hotspot:

• If you're on a restricted or weak network, try using a mobile hotspot to access the link.

Step 3: Test with a Different Browser

Recommended Browsers:

• Use modern browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge. For example:http://20.198.218.35:8080/jw/web/userview/ETC_CBT/rough/_/Authentication
• Outdated browsers might not support the technologies required for the exam portal.

Clear Browser Cache:

• Go to your browser settings and clear the cache and cookies. This often fixes loading issues.

Step 4: Check the Server

Ping the Server:

• Open Command Prompt (Windows) or Terminal (Mac/Linux).
• Type: ping 20.198.218.35
• If you get a response with time values (e.g., Reply from 20.198.218.35), the server is reachable. If not, it may be down or blocked.

Access at a Different Time:

• The server may be experiencing heavy traffic or temporary downtime. Wait for a few minutes and try again.

Step 5: Switch Networks or Use a VPN

Change Networks:

• If you’re using a school, office, or public network, ports like 8080 might be blocked. Switch to a home network or a mobile hotspot.

Use a VPN:

• If the server is region-locked, a VPN can help you access it from a different virtual location. Connect to a nearby country for better speed.

Step 6: Update Your System and Browser

Ensure Compatibility:

• Use an updated operating system (e.g., Windows 10/11, macOS, or Android).
• Update your browser to the latest version.

Test on Another Device:

• If the issue persists, try opening the link on another device, such as a different laptop or smartphone:http://20.198.218.35:8080/jw/web/userview/ETC_CBT/rough/_/Authentication

Step 7: Contact Support

Technical Support:

• If the problem persists, contact HEC for assistance. Provide the exact error or issue you’re facing.
• Use the HEC Helpdesk: https://onlinehelp.hec.gov.pk/.

Explain Your Issue:

• Include details like:
  • The link you’re trying to access.
  • Your device and browser information.
  • Any error messages or screenshots.

Final Tips for a Smooth Exam Day

Prepare Early:

• Test the portal link a day before your exam to avoid last-minute issues.
• Ensure you have access to a stable internet connection.

Keep Backup Plans:

• Have a second device (e.g., a smartphone or tablet) ready in case your primary device fails.

Stay Calm:

• If you encounter issues during the exam, contact HEC technical support immediately.

By following these steps, you should be able to resolve any issues with the HEC Scholarship Exam portal and focus on doing your best in the exam. Best of luck!