Customer Services Officer at Afghan United Bank - Kabul

The Customer Services Officer is responsible for providing excellent customer service by processing transactions, answering queries, guiding customers on various bank products, and cross-selling products. This role involves overseeing account opening and closing, assessing client needs, and ensuring customer satisfaction.

• High School Graduation (university degree preferred)
• Minimum 1 year experience in customer service
• Fluent in Dari, Pashto, and English (both oral and written)
• Proficient in computer programs (Office package)
• Strong communication and problem-solving skills
• Ability to work under pressure and as a team player

Interested candidates should send an application letter, updated CV, and a recent photo to the email provided, with the vacancy number in the subject line.
jobs@afghanunitedbank.com

Afghan United Bank (AUB) is one of the leading commercial banks in Afghanistan, established on October 4, 2007. It operates as a fully privately-owned entity under the banking laws of Afghanistan and is licensed by the Central Bank of Afghanistan (Da Afghanistan Bank). The bank is committed to offering a comprehensive range of banking services that cater to both individual and corporate clients, with a special emphasis on Conventional and Islamic banking.

Key Features of Afghan United Bank:

License and Establishment:

• AUB received its banking license from Da Afghanistan Bank and its incorporation license from the Afghanistan Investment Support Agency (AISA). The bank's foundation was laid to enhance the banking system and contribute to the country's financial stability.

Branch Network:

• Afghan United Bank operates through a growing network of branches spread across major cities in Afghanistan, including Kabul, Herat, Nangarhar, Kandahar, Mazar-i-Sharif, Kunduz, and others. It aims to provide comprehensive banking services in both urban and rural areas.

Product and Service Offering:

• AUB offers a wide array of financial products and services for individuals, businesses, and corporate clients, including:
  • Retail Banking: Accounts, debit and credit cards, loans, and savings products.
  • Islamic Banking: Offering Sharia-compliant financial products such as Islamic savings accounts and financing options.
  • Corporate Banking: Tailored services for businesses including corporate accounts, trade financing, and more.
  • Digital Banking: Services such as online banking, mobile banking, and electronic money transfers.
  • Foreign Exchange Services: Offering currency exchange services for individuals and businesses.

Core Banking System:

• The bank uses the state-of-the-art Flexcube core banking system, which ensures secure, efficient, and reliable banking operations. This advanced system allows AUB to offer modern banking solutions and real-time processing of transactions.

Customer Service:

• AUB is dedicated to providing top-notch customer service, ensuring that clients receive accurate information, efficient transactions, and personalized support. The bank also emphasizes cross-selling and promoting various products to meet customer needs.

Corporate Governance:

• The bank is governed by a Board of Management and Supervisory Board, which are responsible for setting strategic goals and ensuring compliance with regulatory standards. The board is supported by a team of experienced professionals from the banking sector.

Commitment to the Afghan Community:

• AUB is deeply committed to the Afghan community, not only through its banking services but also by supporting social development and corporate social responsibility (CSR) initiatives. The bank strives to promote financial inclusion and support local businesses and entrepreneurs.

Vision and Mission:

• AUB’s mission is to deliver high-quality financial services while maintaining ethical standards and promoting financial growth and stability within Afghanistan. The bank aims to expand its services and contribute to the economic development of the country by providing accessible and secure banking solutions.

Security and Compliance:

• Afghan United Bank prioritizes customer security and adheres to the banking regulations set by Da Afghanistan Bank and international financial standards. It continuously works to ensure the safety of its customers' transactions and data.

Innovative Services:

• AUB embraces technology and innovation, offering services such as mobile banking, internet banking, and SMS alerts. These services ensure that customers have easy and secure access to their accounts and banking transactions at any time and from anywhere.

Conclusion:

Afghan United Bank plays a crucial role in the financial landscape of Afghanistan. With its strong commitment to customer service, innovative banking solutions, and robust corporate governance, AUB is a trusted partner for individuals and businesses seeking reliable and efficient banking services. The bank continues to grow and expand its presence across Afghanistan, contributing to the nation’s financial inclusion and economic development.

For more information, you can visit their official website: Afghan United Bank.