( IT Assistant ) at Ariana Medical Complex (AMC).

Job Title: IT Assistant

About Ariana Medical Complex (AMC):

Ariana Medical Complex (AMC) is a prestigious hospital established in 2008 in Kabul, Afghanistan. AMC is committed to providing high-quality healthcare services, covering a wide range of clinical services from diagnostics to treatment. The hospital pledges to continuously evaluate and ensure that these services are delivered at the highest standards.

Job Summary:

The IT Assistant will be responsible for providing first-line IT support to AMC employees. The role involves ensuring the optimal operation of hardware, software, and network systems. This includes troubleshooting, configuring, and maintaining IT infrastructure such as ERP systems, printers, wireless access points, and video surveillance equipment. The IT Assistant will also train hospital staff on IT applications and maintain an up-to-date IT inventory.

Key Responsibilities:

• Provide first-line IT support for hardware, software, and network-related issues.
• Troubleshoot system failures and resolve hardware or software problems promptly.
• Escalate unresolved IT problems to higher-level staff for timely resolution.
• Troubleshoot hospital ERP modules and related systems to ensure smooth operations.
• Set up and configure new computers, printers, IP phones, and other IT equipment.
• Install and maintain CCTV cameras (indoor, outdoor, PTZ, bullet, dome), ensuring optimal coverage and placement.
• Configure DVRs, NVRs, and IP cameras for recording and live monitoring.
• Install, maintain, and configure wireless access points.
• Troubleshoot issues with HP, Epson, and thermal printers.
• Manage Active Directory, including creating and resetting user accounts and computers.
• Configure Microsoft 365 user accounts and ensure proper functionality.
• Maintain regular contact with ISPs to ensure allocated bandwidth is received.
• Ensure IT system security, including data backups, antivirus protection, and access controls.
• Conduct training sessions for staff on the ERP system and other hospital applications.
• Manage Voice over IP system.
• Set up video conferencing systems using Microsoft Teams and other platforms as needed.
• Collaborate with departments to identify and resolve IT needs effectively.
• Maintain an up-to-date inventory of IT assets.
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.

Job Requirements for IT Assistant at Ariana Medical Complex (AMC):

Education:

• Diploma or Bachelor’s degree in Information Technology or Computer Science.

Experience:

• 1-2 years of experience in IT support or a related role (preferably in a healthcare center).

Skills:

• Proficiency in IT systems, ERP modules, and related hospital applications.
• Experience with hardware, software, and network troubleshooting.
• Knowledge of CCTV camera installation, configuration, and maintenance.
• Familiarity with printers (HP, Epson, thermal) and their troubleshooting.
• Ability to manage Active Directory, create and reset user accounts, and configure Microsoft 365.
• Experience in configuring wireless access points and network systems.
• Knowledge of IT system security, including data backups, antivirus protection, and access controls.
• Good communication skills to provide staff training on IT applications.

To apply for the IT Assistant position at Ariana Medical Complex (AMC), follow these steps:

Prepare your CV: Make sure your Curriculum Vitae (CV) is up to date and highlights your qualifications and experience related to IT support.

Email your CV: Send your CV to the following email address:
hr@arianamc.com

Mention the Vacancy Number: In the subject line of your email, refer to the vacancy number AMC-HRD-023 you are applying for.

Submit before the Deadline: Ensure that you submit your application before the closing date of January 15, 2025.

Ariana Medical Complex (AMC) is a leading healthcare institution located in Kabul, Afghanistan. Established in 2008, AMC has a long-standing commitment to providing high-quality medical services to the people of Afghanistan. The medical complex is known for offering comprehensive healthcare services, ranging from diagnostics to treatment, with a focus on meeting the medical needs of a diverse patient population across the country.

Key Highlights of Ariana Medical Complex:

Mission: AMC aims to provide exceptional healthcare services by ensuring that all medical treatments and services adhere to the highest standards of quality and safety. The hospital's goal is to improve the overall health and well-being of the Afghan population through access to modern medical care.

Comprehensive Services: AMC offers a wide array of services, including diagnostic testing, treatment for chronic and acute conditions, emergency care, surgery, and specialized medical services. The complex is equipped with modern medical equipment and facilities to support its broad range of healthcare offerings.

Patient-Centered Care: The hospital operates with a patient-centered approach, ensuring that each patient receives personalized care and attention. This includes training medical staff to provide compassionate care and focusing on patient satisfaction and outcomes.

Commitment to Quality: AMC continuously evaluates and upgrades its services to maintain high standards of healthcare. The hospital emphasizes continuous professional development for medical staff and invests in state-of-the-art technology to enhance treatment quality.

Technological Advancements: Ariana Medical Complex uses advanced technology to support its operations, including the use of ERP systems for hospital management, electronic health records (EHR), and modern diagnostic tools. This helps streamline hospital processes and improves patient care.

Community Impact: As a leading healthcare institution in Kabul, AMC plays a vital role in the community, offering medical care to people from all regions of Afghanistan. The hospital is dedicated to improving the overall healthcare infrastructure in the country, especially in areas where healthcare services are limited.

Specialized Care: AMC is equipped to provide specialized treatments in various medical fields, including but not limited to oncology, cardiology, orthopedics, pediatrics, and general surgery.

Facilities and Infrastructure: The hospital boasts a modern infrastructure with various departments, outpatient and inpatient services, operating rooms, intensive care units (ICU), and a fully equipped pharmacy.

International Partnerships: AMC collaborates with international medical organizations and institutions to enhance its services, share knowledge, and improve medical practices in Afghanistan.

Overall, Ariana Medical Complex is dedicated to providing quality healthcare in a professional and caring environment, aiming to meet the medical needs of the Afghan people while improving the country's healthcare system.