Senior Analyst IT Support – Technical Support in Mazar/North

• Provide technical support for hardware, software, and network issues via help desk tickets, calls, emails, and in-person requests.
• Diagnose, troubleshoot, and resolve IT-related problems to ensure minimal downtime.
• Manage and maintain IT infrastructure, including computers, routers, switches, and network segments.
• Assist users with account setups, password resets, and access issues.
• Perform routine system updates, patches, and performance monitoring.
• Troubleshoot and resolve issues related to Microsoft 365 applications, including MS Teams, SharePoint Online, and Outlook.
• Document technical support activities, resolutions, and procedures.
• Collaborate with teams for IT projects and initiatives, providing technical expertise.
• Analyze IT help desk reports and provide detailed documentation for the department.
• Ensure adherence to Etisalat Afghanistan's network design and operational standards.

• Bachelor’s degree in IT, Computer Science, or related field (Associate’s degree with relevant certifications is acceptable).
• Certifications in CompTIA A+, Network+, ITIL, or equivalent are preferred.
• Proven experience (3 years minimum) in IT support roles within enterprise organizations.
• Strong knowledge of Windows OS, network troubleshooting, and Microsoft 365 applications.
• Familiarity with TCP/IP, DNS, DHCP, and other network protocols.
• Excellent communication and problem-solving skills.
• Ability to work independently and in a collaborative team environment.
• Understanding of IT security best practices.

To apply for this position, visit: https://careers.etisalat.af/
Please use Google Chrome for a seamless application process.
For inquiries, contact +93 (0) 788887363.

https://careers.etisalat.af/

About Etisalat Afghanistan

Etisalat Afghanistan is a subsidiary of Etisalat UAE, one of the largest and most innovative telecommunications companies in the world. Established in Afghanistan in 2007, Etisalat has played a transformative role in the country's telecom industry by delivering high-quality voice, data, and broadband services. With a commitment to innovation, customer satisfaction, and technology-driven solutions, Etisalat Afghanistan has become one of the leading telecom operators in the nation.

Mission

To bridge connectivity gaps in Afghanistan by providing affordable, reliable, and cutting-edge telecommunications services that empower individuals, businesses, and communities.

Vision

To be the most preferred telecommunications provider in Afghanistan, driving digital transformation and fostering economic and social growth.

Core Values

• Innovation: Constantly introducing new technologies to enhance customer experiences.
• Customer Focus: Delivering tailored services to meet the unique needs of Afghan customers.
• Social Responsibility: Committed to national development by building local talent and supporting community-driven initiatives.
• Excellence: Ensuring superior service quality and operational excellence.

Key Achievements

• Nationwide Coverage: Providing telecom services across all 34 provinces of Afghanistan, including remote and underserved regions.
• Technological Leadership: Introducing advanced technologies like 3G and 4G LTE to improve connectivity standards in Afghanistan.
• Empowering Local Talent: Etisalat Afghanistan prioritizes the development of Afghan nationals by offering training programs, career development opportunities, and capacity-building initiatives.
• Economic Impact: Contributing to Afghanistan's economy by creating jobs, investing in infrastructure, and facilitating business growth through telecom services.

Services Offered

1. Voice and Data Plans: Affordable prepaid and postpaid options catering to personal and business needs.
2. Broadband Solutions: High-speed internet services for individuals, SMEs, and enterprises.
3. Corporate Services: Customized solutions for businesses, including VPNs, enterprise connectivity, and IoT services.
4. Digital Services: Value-added services, such as mobile applications, digital payments, and entertainment.

Commitment to Afghanistan

Etisalat Afghanistan takes pride in its strong commitment to corporate social responsibility (CSR). The company has been actively involved in initiatives aimed at:

• Supporting education and youth empowerment.
• Promoting digital literacy and bridging the digital divide.
• Facilitating disaster relief and community rebuilding efforts.

As a trusted partner in Afghanistan’s development journey, Etisalat strives to deliver seamless connectivity and world-class services that enhance the lives of millions.

Global Presence
Etisalat Group operates in 16 countries across the Middle East, Africa, and Asia, serving over 150 million customers worldwide. This extensive global presence positions Etisalat Afghanistan as a key player in bringing international expertise and innovation to the local market.

For more information about Etisalat Afghanistan and its services, visit their official website: https://www.etisalat.af